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| Did you like the community’s location? |
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| Did you like the appearance of the community? |
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| Is the community near shopping and entertainment centers? |
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| Is the community convenient located close to medical centers? |
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| Was the entry to the building easy to find? |
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| Were you greeted when you entered our community? |
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| Did you feel welcomed when you came through the door? |
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| Did you notice the cameras by the exit doors? |
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| Was the waiting area clean? |
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| Were you waiting more than 5 minutes during non-peak hours? |
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| Were you offered a beverage? |
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| Did you find the floor plan you were looking for? |
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| Were you satisfied with the number of bedrooms available? |
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| Were the bathrooms spacious? |
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| Were you given the option to decorate your own home? |
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| Did the suite or studio have good lighting? |
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| Were you told about the recreation classes, the special events or enrichment activities? |
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| Did our staff treat you in a friendly & professional manner? |
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| Did our staff treat each other (co-workers) in a professional manner? |
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| Did the staff act compassionate? |
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| Did you think the community is easily accessible to family and friends? |
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| Were you able to visit all areas of the community that were not off limits to guest or residents? |
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| Did you see current residents socializing with each other? |
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| Did you talk to the residents about their impressions of the community? |
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| How did the staff interact with the residents who live in the community? |
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| Were you comfortable in the common areas? |
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| Did you visit the outside courtyard and/or patio? |
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| Did our community provide the level of care you were interested in? |
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| Did you ask the community manager the following questions? |
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| Are there charges for additional services you may want or need? |
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| Is phone or cable service part of your package? |
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| Is there a resident cash account with separate accounting? |
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| When does the notice need to be submitted, If I decide to move to another one of your communities? |
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| How often do the monthly service fees increase? |
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| When was the last monthly fee increase? |
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| How much did the monthly fee increase? |
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| How many meals per day are covered in the monthly fee? |
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| How long is the term of the lease? |
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| Can my family be involved in this process? |
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| If my needs change, how do you assist me? |
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| What happens, If I cause damage to my room? |
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| Regarding my meals, do I get credit for missed meals? |
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| What is the mile radius of the scheduled transportation? |
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| Who do I contact after I have scheduled an appointment and need transportation? |
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| How do I join the different recreation programs offered? |
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| If I become ill, what do I do? |
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| Does the resident handbook have a list of all the fees and services provided? |
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| How will the staff understand your or your family’s unique needs? |
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| Can my family be involved in making decisions, like the type of medical treatment or diet choices? |
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| Can I make choices about the programs I participate in? |
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| Will I have an open-ended opportunity to ask questions and make suggestions that may improve my time at the community? |
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| How will your concerns be treated? |
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| Under what circumstances will I be sent to the hospital? |
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| How do the management and staff make sure that my rights and choices are respected, as described in your Resident’s handbook? |
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